To remove Norton Internet Security or Norton Personal Firewall folders and files

Note: Some of the files or folders in these steps may not be on your computer. This is because you may have installed Norton Internet Security or Norton Personal Firewall. If there is a folder or file you do not have on your computer, skip to the next step.

 

  1. In the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.

  2. On the Tools menu, click Folder Options.

  3. Click the View tab.

  4. Uncheck "Hide protected operating system files".

  5. Under the "Hidden files" folder, select Show hidden files and folders.

  6. Click OK.

  7. Remove the Norton Internet Security or Norton Personal Firewall installation folder:
    C:\Program Files\Norton Internet Security
    C:\Program Files\Norton Personal Firewall

Note: If you installed Norton Internet Security or Norton Personal Firewall to a location other than the default location, then delete the Norton Internet Security or Norton Personal Firewall folder in that location.

  1. If you have no other Symantec products on the computer, delete the following three folders:
    C:\Program Files\Symantec
    C:\Program Files\Common Files\Symantec Shared
    C:\Documents and Settings\All Users\Application Data\Symantec

  1. If you have other Symantec products on the computer, delete the following folders:
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton Internet Security
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton Personal Firewall

  2. If you cannot delete the file Navshext.dll (which is in the Norton AntiVirus folder) follow the steps in the document Error: "Cannot delete navshext.dll . . ." when deleting the Norton AntiVirus 2002 program folder to unregister the file and then delete the file.

  3. Navigate to the C:\Winnt\System32\Drivers folder.

Note: In Windows XP navigate to the C:\Windows\System32\Drivers folder.

  1. Select the following files and press the Delete key:

    • Symdns.sys

    • Symfw.sys

    • Symndis.sys

    • Symredir.cat

    • Symredir.inf

    • Symredrv.sys

    • Symtdi.sys

     

  2. Navigate to the C:\Winnt\System32 folder.

Note: In Windows XP navigate to the C:\Windows\System32 folder.

  1. Delete the symredir.dll file.

  2. Close Windows Explorer.